Luxury Care Homes : One Inclusive Fee

Frequently Asked Questions

FAQs and Answers

We understand that you may have many questions when you or a loved one are considering a care home. Our helpful and knowledgeable team are here to offer you free advice on finding the right home, care types and funding advice. We have listed below the most frequently asked questions which may answer some of your queries.
Frequently Asked Questions

General FAQs

What are your visiting times?

It's your home. Friends and family can visit whenever they would like. We do, however, encourage visits around mealtimes.

How often are the bedrooms cleaned?

The bedrooms at our care homes are cleaned daily.

Can I choose where my room is located?

Yes, when you come to view the home, we would show you the available rooms and you would be able to select a room of your choice.

What facilities are available in the bedrooms?

There are 2 options, a standard room which includes a spacious room, 3/4 double profile bed, smart TV, phone point, mini fridge with an ensuite wet room.

We also offer a suite which includes a larger room with an ensuite wet room, including a shower and in some, an assisted bath. There is also a lounge area with sofa’s, coffee table, tv, telephone point, 3/4 double profile bed and a dining room table with 2 chairs and a fridge.

Some ground floor rooms include a patio door with access to the gardens.

What is included in the fee?

Chiropody, daily newspaper, weekly hairdresser, meals, soft and alcoholic drinks, laundry, housekeeping, and activities. Family are invited to join you for meals at the care homes discretion.

Will there be assistance moving into the home?

Staff are on hand to both welcome you and help move your belongings into your room as required.

What activities do you offer?

Each home has a tailored activity plan, ensuring there are activities to choose from 7 days a week. There is a wide range on offer and include entertainers, quiz nights, baking, gardening club and cheese and wine evenings. You can also keep up to date with our activities through looking at the news section or the homes Facebook page.

Care FAQs

Can I choose which carer helps me?

Our residents are encouraged and supported to make choices about the care they receive. However, in your chosen carer is absent, one of our other dedicated carers will be available to help you.

Can I request gender specific carers?

Yes, you can request the gender of your carer.

Can I stay with my current GP?

Yes, if your GP is within the catchment area to the home. If this is not possible, we would discuss alternative options with you.

Can a short-term respite stay turn into a permanent stay?

Yes. We do not have specific respite rooms, so should your respite stay turn into a permanent stay, you will be able to keep your current room if you would like.

Food FAQs

Do you cater for certain dietary requirements?

Yes. Should you have a specific requirement, our chef will be available to discuss this with you and provide menu options.  

Is alcohol served with meals?

Yes, alcohol is optional with meals.

Can religious requirements be catered for?

Yes, we cater for religious requirements.

Additional FAQs

Are there accessible gardens?

Yes, our homes have fully accessible gardens. Residents are encouraged to enjoy the grounds at their leisure.

What Care do you offer?

We offer Residential care and Dementia care for our residents.

What’s the difference between residential and nursing care?

Both nursing homes and residential care homes provide care and support 24 hours a day, however the main difference is that a nursing home has a registered nurse on duty 24/7. Residential care settings work closely with district nursing teams and other healthcare professionals therefore can cater for residents with higher needs.

What is a care home?

A care home is a place where people live in later life. Care homes can provide support with eating, drinking, washing, dressing and taking medications. They offer a home for individuals who are lonely and give you the opportunity to meet new friends, join in with regular activities and know someone is always there for you when you need them.

Can I get help with paying for care home fees?

Depending on your financial circumstances and your care needs, you may be able to receive help with paying your care costs. If you have capital below a certain amount, your local authority will contribute towards your fees.

When will a local authority pay for my care home fees?

Your local authority will start contributing towards your care home fees when you have capital below the upper savings and capital threshold. In England, this amount is £23,250.

Is a care home right for your loved one?

Looking into care is never easy, as every care home is different, but if you’ve noticed that your loved one needs more help than you or your family can provide, a care home could be the best place to keep them happy and healthy.  

Key signs to look out for are, having more falls, if they seem lonely or depressed and if they are losing weight or getting regular infections due to dehydration.

A better way to live

Our personalised high-quality care plans, five-star environment and fulfilling activities program are all designed to enhance each and every day spent at our care homes.
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