Frequently Asked Questions

It's your home. Friends and family can visit whenever they would like. We do, however, encourage visits around mealtimes.

The bedrooms at our care homes are cleaned daily.

Yes, when you come to view the home, we would show you the available rooms and you would be able to select a room of your choice.

There are 2 options, a standard room which includes a spacious room, 3/4 double profile bed, smart TV, phone point, mini fridge with an ensuite wet room.

We also offer a suite which includes a larger room with an ensuite wet room, including a shower and in some, an assisted bath. There is also a lounge area with sofa’s, coffee table, tv, telephone point, 3/4 double profile bed and a dining room table with 2 chairs and a fridge.

Some ground floor rooms include a patio door with access to the gardens.

Chiropody, daily newspaper, weekly hairdresser, meals, soft and alcoholic drinks, laundry, housekeeping, and activities. Family are invited to join you for meals at the care homes discretion.

Staff are on hand to both welcome you and help move your belongings into your room as required.

Each home has a tailored activity plan, ensuring there are activities to choose from 7 days a week. There is a wide range on offer and include entertainers, quiz nights, baking, gardening club and cheese and wine evenings. You can also keep up to date with our activities through looking at the news section or the homes Facebook page.

Our residents are encouraged and supported to make choices about the care they receive. However, in your chosen carer is absent, one of our other dedicated carers will be available to help you.

Yes, you can request the gender of your carer.

Yes, if your GP is within the catchment area to the home. If this is not possible, we would discuss alternative options with you.

Yes. We do not have specific respite rooms, so should your respite stay turn into a permanent stay, you will be able to keep your current room if you would like.

Yes. Should you have a specific requirement, our chef will be available to discuss this with you and provide menu options.  

Yes, alcohol is optional with meals.

Yes, we cater for religious requirements.

Yes, our homes have fully accessible gardens. Residents are encouraged to enjoy the grounds at their leisure.

We offer Residential care and Dementia care for our residents.

Both nursing homes and residential care homes provide care and support 24 hours a day, however the main difference is that a nursing home has a registered nurse on duty 24/7. Residential care settings work closely with district nursing teams and other healthcare professionals therefore can cater for residents with higher needs.

A care home is a place where people live in later life. Care homes can provide support with eating, drinking, washing, dressing and taking medications. They offer a home for individuals who are lonely and give you the opportunity to meet new friends, join in with regular activities and know someone is always there for you when you need them.

Depending on your financial circumstances and your care needs, you may be able to receive help with paying your care costs. If you have capital below a certain amount, your local authority will contribute towards your fees.

Your local authority will start contributing towards your care home fees when you have capital below the upper savings and capital threshold. In England, this amount is £23,250.

Looking into care is never easy, as every care home is different, but if you’ve noticed that your loved one needs more help than you or your family can provide, a care home could be the best place to keep them happy and healthy.  

Key signs to look out for are, having more falls, if they seem lonely or depressed and if they are losing weight or getting regular infections due to dehydration.